Homeowner Platform Agreement

SafeBilled provides software, workflow, verification, administrative support, and payment-facilitation tools intended to help document and manage residential projects.

Through the platform, a homeowner may create an account, open a project workspace, upload project files and photos, review bids and project documents, invite a contractor, review a contractor presented by SafeBilled, fund approved project amounts, and approve releases.

SafeBilled does not perform field work, supervise day-to-day work, control means and methods of construction, or guarantee project outcomes.

Homeowners must provide accurate account, project, property, contact, and payment information.

Homeowners are responsible for reviewing contractor information, project agreements, milestone requests, change orders, invoices, completion requests, and uploaded project materials promptly and in good faith.

Homeowners should open disputes promptly and provide supporting information reasonably requested by SafeBilled.

A project should include a project agreement or Project Work Agreement identifying scope, price, milestone structure, completion criteria, and any special release conditions.

The project agreement may be generated using SafeBilled tools or supplied by the contractor, but it should be accepted through the platform before funding begins.

Change orders should be documented in writing through the platform before related funding or release occurs.

Homeowners authorize SafeBilled and its payment processor to charge the selected payment method for approved project amounts and disclosed homeowner-side fees accepted through the platform.

SafeBilled's homeowner flow is designed to help keep money protected until release is approved according to the project agreement and applicable payment terms.

The contractor should not receive released funds for a milestone without homeowner approval unless a narrow exception in the Payment Terms applies, such as a legal, processor, fraud-prevention, sanctions, or clear processing-error requirement.

If a homeowner disputes a payment request, milestone, project event, suspected fraud, or a contractor request to move the project off-platform, the homeowner should notify SafeBilled immediately through the platform or the designated support channel and provide available supporting information.

SafeBilled may pause a disputed release, request documents, separate disputed and undisputed amounts where supported, recommend negotiation or mediation, and investigate reports that a contractor asked for off-platform payment.

SafeBilled may administratively manage the payment release process, but SafeBilled is not the contractor and does not assume responsibility for resolving every underlying project dispute.

The contractor is an independent third party, not SafeBilled's employee or subcontractor for the project.

Except to the extent expressly stated in a separate SafeBilled-issued written guarantee, SafeBilled does not guarantee contractor workmanship, timeliness, safety, or code compliance.

Homeowners agree not to use SafeBilled to source, evaluate, document, or fund a project and then intentionally route that same project, a materially related phase, or a connected change order off-platform to avoid SafeBilled's fees, release controls, documentation standards, or dispute procedures.

Homeowners should promptly report any request, pressure, or suggestion from a contractor to take deposits, milestone payments, change orders, or final payments outside SafeBilled.

Most disputes between a homeowner and SafeBilled must be resolved through individual arbitration instead of court, subject to any small-claims or non-waivable legal rights that apply.

Before starting arbitration, either party must send written notice describing the dispute, requested relief, and supporting information reasonably available. The parties will attempt to resolve the dispute informally for thirty days after notice.

Homeowners may opt out of arbitration by sending written notice within thirty days after first accepting this agreement. Opt-out notices may be sent to info@safebilled.com.